Digital Service Delivery Award
At a time of rapid technological advancement this new Award celebrates those organisations that are leading the way in delivering better public services through the use of digital technology. The benefits of technology in improving citizen access to services are clear, but so is the need to ensure no one is left behind.
This Award showcases organisations that are driving significant benefit through their approach. It’s not just about the tech, but also about service design, accessibility and real-world benefit. The category is open to all sizes of public sector organisation, with a focus on innovation, effectiveness and evidence-based outcomes. Whether it’s a national, multimillion-pound project or a local initiative, evidence of how embracing a digital-first approach has transformed service delivery is what counts.
Open to: Welsh public sector organisations and private/voluntary organisations from within or outside Wales with documented support from a sponsoring authority ‒for example, a written statement with the name and position of the sponsor, either within the submission or as an attachment.
Timescale: A GO Awards submission in this category must cover activity during the period January 2021 to June 2022.
Please describe the key drivers behind this procurement and to whom the contract is being delivered. Please include details of why the procurement was undertaken, the aims and deliverables that were desired and the critical success factors to successful delivery. (This answer will not be scored)